If you ARE a registered mystery shopper with us CLICK HERE for the members FREQUENTLY ASKED QUESTIONS page

Username and password issues:

If you forgot your password, click here.



If you are having problems with your username and password please read the instructions below.
1. Do not enter e-mail address domain extensions with your username.
    • Do not enter @aol.com, @yahoo.com, @hotmail.com, etc., etc.
2. Use lowercase letters only.
3. Be sure your caps lock is off.
4. If it still does not work then this means when you chose your username and password that you used some uppercase letters in your selection. Try capitalizing the first letter of each word or other letters that you think you may have capitalized.
5. If you still are unable to login then send an e-mail to the webmaster. In your e-mail be very specific.
    If you do not include ALL of the following information below you will not receive a reply e-mail.
    • Tell us your first and last name.
    • Tell us in detail exactly what you were doing or tried to do and what happened or did not happen.
    • Do not send us an e-mail with the following statement "I can't access the website" or "My password           doesn't work", this can mean many different things.
    • Tell us your username and password if you can remember it.
    • Tell us if you signed up online or through the mail.
    • If you signed up online tell us your transaction #.
    • If you signed up online tell us your subscription # if you have one.
    • If you signed up through the mail tell us the date you sent in your form.
6. When we e-mail you back with your username and password please print out the e-mail or write your username and password down and put it in a safe place.
7. It may be up to 72 hours before we reply. Send your e-mail to the webmaster@search4shoppers.com.