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SAMPLE SHOPPERS REPORT BUSINESS (Store) NAME: ADDRESS: MYSTERY SHOPPER'S NAME: DATE AND TIME OF SHOPPING EXPERIENCE:   Yes No NA Was the store clean and neat? Was lobby/waiting area clean? Was your presence acknowledged within a short time of arrival? Were you greeted in a friendly manner? Were employee's dressed professional? Did they offer to assist you with problems? Were they courteous? Did they offer their name? Did they know their products well? Were the dressing rooms clean? Were the bathrooms clean? Did they thank you for shopping with them? How do you rate the overall customer service of this establishment? Excellent Good Fair Poor Based on your experience, would you shop at this location again in the future? Yes No Please give a short narrative of your shopping experience. Date Submitted:

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